GDPR Information
Last Updated: January 15, 2024
cloud-mongoose is committed to protecting the privacy and personal data of individuals in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page provides information specifically for individuals whose personal data is protected under the GDPR.
Data Controller
cloud-mongoose acts as the data controller for personal data collected through our website and services. Our contact information is:
cloud-mongoose
1847 Richmond Street West, Suite 402
Toronto, Ontario M6R 1B2
Canada
Email: [email protected]
Legal Bases for Processing
We process personal data under the following legal bases:
Consent
When you submit a consultation request or inquiry, you provide consent for us to process your personal data to respond to your request. You may withdraw consent at any time.
Contract Performance
When you engage our services, we process personal data as necessary to fulfill our contractual obligations to you.
Legitimate Interests
We may process personal data for our legitimate business interests, such as improving our services and maintaining website security, provided these interests do not override your rights and freedoms.
Legal Compliance
We may process personal data to comply with legal obligations, such as tax and accounting requirements.
Your Rights Under GDPR
If you are located in the European Economic Area, you have the following rights:
Right of Access
You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to Rectification
You have the right to request correction of inaccurate personal data or completion of incomplete data.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by two additional months, in which case we will inform you.
We may request verification of your identity before processing your request to ensure we do not disclose personal data to unauthorized persons.
International Data Transfers
As we are located in Canada, personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. For any transfers to other countries without an adequacy decision, we implement appropriate safeguards such as standard contractual clauses.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Our standard retention periods are:
- Inquiry data: 2 years from last contact
- Client data: Duration of engagement plus 7 years for legal and accounting purposes
- Website analytics: 26 months
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. In the EU, you may contact your local data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en
Changes to This Information
We may update this GDPR information periodically. Changes will be posted on this page with an updated revision date.
Contact
For questions about how we process your personal data or to exercise your rights, please contact:
cloud-mongoose
Email: [email protected]